Introduction

Welcome to KheloStore. We strive to provide high-quality gaming products and services to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products and services.

Please read this policy carefully before making any purchases. By purchasing our products or services, you agree to be bound by this Refund Policy.

General Refund Policy

At KheloStore, we are committed to customer satisfaction. Our refund policy varies depending on the type of product or service purchased. We encourage customers to contact our support team before requesting a refund to explore alternative solutions.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Technical issues from our side that prevent the delivery of services
• Billing errors or duplicate charges caused by system glitches
• Unauthorized transactions that are reported immediately
• Failure to deliver the product within the promised timeframe (24 hours)

Non-Refundable Items

Certain products and services are strictly non-refundable:

• Successful Delivery: Once Coins, Diamonds, or Passes are successfully delivered to your provided Game ID, no refund can be issued.
• Incorrect Game ID: If you provide an incorrect Game ID or username during purchase, and the items are delivered to that ID, KheloStore is not responsible and no refund will be provided.
• Accessed Accounts: Gaming Accounts that have been logged into or modified by the customer.
• Used Items: Virtual currency or in-game items that have already been used or spent.

Refund Eligibility by Product Type

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via WhatsApp at +91 70847 77177
2. Provide your order details including order number and purchase date
3. Explain the reason for your refund request
4. Include any supporting documentation or evidence
5. Our support team will review your request and respond within 48 hours

Required Information

When requesting a refund, please provide:

• Your full name and contact information
• Order number or transaction ID
• Date of purchase
• Description of the product or service
• Reason for refund request
• Any relevant screenshots or documentation